At Blake Travelers, we want our customers to feel confident when shopping with us. This Returns & Refund Policy explains the conditions under which you may request a return or refund. By purchasing from our website, you agree to the terms outlined below.
Eligibility for Returns
- You may request a return if the product you received is defective, damaged, or not as described.
- To be eligible, items must be unused, in their original packaging, and accompanied by proof of purchase.
- Return requests must be submitted within 7 days of delivery.
Non-Returnable Items
The following items are not eligible for return:
- Products damaged due to misuse or negligence.
- Items returned without original packaging or proof of purchase.
- Customized or special-order items.
Refunds
- Since Blake Travelers only accepts Cash on Delivery (COD), refunds (if applicable) will be processed through alternative arrangements, which may include replacement items, or direct refund depending on the situation.
- Once your return is approved and the item is inspected, we will notify you regarding your refund status.
- Refund processing times may vary depending on your location and chosen method of resolution.
Exchanges
If you received a defective or damaged product, you may request an exchange instead of a refund, subject to product availability.
Return Process
- Contact our support team at [email protected] within 7 days of receiving your order.
- Provide your order details, a description of the issue, and photos (if applicable).
- Our team will guide you through the return approval and collection process.
- Approved returns must be shipped back to us using the instructions provided by our support team.
Shipping Costs
- Customers are responsible for return shipping costs unless the product was defective, damaged, or incorrect due to our error.
- Shipping costs are non-refundable.
Contact Us
For questions or to initiate a return or refund request, please contact our support team:
Email: [email protected]
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